Getting Started

Schools

Onboarding

Your school can get started with Progress Edu. by identifying your existing analog and digital academic and scheduling data. Once the Progress Edu. team gains access to that data we will create a new instance of Progress Edu. specifically dedicated to your school. The Progress Edu. team will then import the existing data into your Progress Edu. instance and provide you with the necessary credentials to sign-in and continue your configuration.

Configuration

Your school's Progress Edu. instance will initialized with a "School Supervisor" user that will be responsible for managing other users and their access to the different tools that are used to interact with the system.

Support

Progress Edu. provides built-in support tools directly in the web application:

• School Support Meetings: Your school will have frequent (often weekly) meetings with members of the Progress Edu. team to ensure things are working as expected and to address any issues that have been identified by staff or parents.
• In-App Help & Support: A floating support button (represented by a contact support icon) is available in the bottom-right corner of the application screen.
  • Before Signing In: If you have trouble logging in, you can click this button to submit a support request.
  • After Signing In: Once logged in, you can use the button to submit custom support tickets, questions, or feedback directly from any screen. The system automatically includes relevant diagnostic information (like app version and browser/device type) to help resolve issues quickly.

Parents and Guardians

Through Progress Edu. parents and guardians have the ability to track the growth of their students. Your school will add your email as one of the guardians assigned to your student. Signing in to Progress Edu. with that registered email address is all that is required to start reviewing your student's progress.

Students

Progress Edu. allows students to view their own grades, report cards, and teacher comments directly. Once your school registers your school email address in the system, you can sign in to the platform to check your performance.